What if...
you could achieve results faster and show your impact?
We can meet you where you are in your ServiceNow journey to accelerate your time-to-value. Achieve your business outcomes with speed, upskill your team, and drive your company’s innovation agenda to the next level.
Personalize
Your value journey
Amplify
Your expertise
Accelerate
Your results
We’ve reimagined the customer experience with ServiceNow Impact™
Built on the Now Platform®, ServiceNow Impact is a first-ever human- and AI- powered value acceleration solution.
Personalize your value experience to bridge the strategy execution gap
“How do I build an actionable strategy?”
CHIEF INFORMATION OFFICER
“How do I build an actionable strategy?”
CHIEF INFORMATION OFFICER
“How do I build an actionable strategy?”
CHIEF INFORMATION OFFICER
“How can I optimize platform health while rapidly adopting new innovation?”
PLATFORM OWNER
“How can I efficiently manage the system and build my expertise?”
SYSTEM ADMIN
Shared Strategy, Governance and Roadmap
Sharing insights and making data-driven decisions to optimize.
Tighter alignment between strategy and execution
Validate strategic imperatives and desired outcomes to optimize your digital transformation journey.
Collaborate and co-innovate with ServiceNow experts
Boost your ServiceNow expertise, get informed guidance, and collaborate with peers.
It is the missing piece … Most people don’t know what ServiceNow can do. [ServiceNow Impact] will help us realize the platform's full capabilities to realize maximum value.
Public Sector / State
Amplify your team to amplify expertise
“I need a team or capability to help me identify key risks, action mitigation plans, and keep us on track to achieve results.”
CHIEF INFORMATION OFFICER
“Our team lacks the right education, support, and tools to nail this. I’m not sure we have the time.”
PLATFORM OWNER
“How can I excel and further my career?”
SYSTEM ADMIN
“I need a team or capability to help me identify key risks, action mitigation plans, and keep us on track to achieve results.”
CHIEF INFORMATION OFFICER
Meet your Impact Squad
Hand-picked operators with proven experience that work shoulder-to-shoulder with you to take on your team’s unique transformation challenges.
“Our team lacks the right education, support, and tools to nail this. I’m not sure we have the time.”
PLATFORM OWNER
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Designated teams and experts on demand
Aligned to your business outcomes, delivering prescriptive and relevant guidance throughout your journey.
Instance Observer empowers you with real-time KPIs
See all instances in one view to optimize data-driven decisions with real-time metrics and alerts on performance availability.
“How can I excel and further my career?”
ADMIN
Personalized learning and coaching
Through role-based training and recommendations, coaching and community collaboration, ServiceNow Impact helps elevate your Now Platform skills and capabilities. Boost expertise, efficiency, and improve your confidence.
[ServiceNow Impact] definitely hits the mark on helping us build and maintain our bench strength. This is our #1 priority today.
Healthcare Company
Accelerate your results and achieve up to 20%* increase in value
“How do I measure value to demonstrate the impact we’ve had on the organization?”
CIO
“How can I deliver quick wins aligned to my strategic initiatives to demonstrate value?”
PLATFORM OWNER
“How do I know the best next action for my objectives?”
SYSTEM ADMIN
“How do I measure value to demonstrate the impact we’ve had on the organization?”
CHIEF INFORMATION OFFICER
“How do I measure value to demonstrate the impact we’ve had on the organization?”
CHIEF INFORMATION OFFICER
Tracking progress
against outcomes
See value insights across multiple views and keep track of your progress against critical milestones.
Peer Benchmarking
Rank your progress and plan against industry benchmarks. Compare maturity and value creation and stay one step ahead using peer benchmarks.
“How can I deliver quick wins aligned to my strategic initiatives to demonstrate value?”
PLATFORM OWNER
Impact Accelerators
A catalog of Impact Accelerators, providing you with fixed-scope bite-sized offerings to jump start and accelerate your transformation.
Admin Center
An in-instance application providing self-service guidance for faster product adoption, Admin Center helps accelerate results by allowing admins to easily discover, install, and configure ServiceNow solutions.
“How do I know the best next action for my objectives?”
ADMIN
AI-driven recommendation engine to supercharge your progress
Map your business outcomes, use cases, and success metrics to receive prescriptive product, technical, and content recommendations with AI-driven value acceleration.
Advisory Sessions are exactly what we need today . . . I love the focus on human + AI because it’s unrealistic to think AI is going to solve everything.
Financial Services Company
