Team requests fully automated in the first month
Minutes to create a new team vs. 29 hours
Hours saved in IT fulfiller productivity time
American University needed to immediately shift to create a team management system for 4,500 faculty and staff working from home to keep education going for 13,000 students during the COVID-19 pandemic. Leveraging the Now Platform, team formation requests by faculty and staff in Service Portal/Service Catalog trigger automated workflows in Flow Designer and IntegrationHub.
The university has reduced the (MTTR) incident management time from 29 hours to 8 minutes, saved IT fulfiller productivity hours, and quickly addressed 150 team requests in the first month, enabling work to continue uninterrupted at remote locations.
Beth Muha
Assistant VP, Human Resources
Explore the solution that helps American University faculty move to online instruction.