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Automated Service Ops

Meet technology service demands.

A single platform connects systems and people

Grow technology services

Trim costs and fulfill service requests in less time, with minimal human intervention. Make infrastructure and services more visible across the enterprise.

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Success stories

Enhance user experiences

Raise the bar for employee and customer satisfaction. Decrease the number, severity, and impact of incidents and reduce manual processes for agents and IT operators.

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White Paper

Best-practice processes

Improve compliance and governance with company standards. Bring new efficiency to processes and free up funds for reinvestment in business innovations.

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Case study

SINGLE PLATFORM

ServiceNow offers a platform that removes inefficiencies and gives us significantly better control and visibility.

Jacob Elfving
Development Manager, IT Ops, Danske Bank

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Key solutions

Drive strategic business growth goals and create better work experiences with ServiceNow solutions.

 

IT Operations Management

Predict issues, streamline resolutions, and boost proactive digital operations with AIOps.

 
 

IT Service Management

Deliver resilient services for increased productivity and amazing experiences wherever people work.

 
WHY SERVICENOW?

The ServiceNow
Edge

Discover the best way to run automated services and other key benefits of the Now Platform
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Virtual Agent icon
Virtual Agent Intercept and resolve issues faster with an intelligent chatbot that understands simple, human language.
Performance Analytics icon
Performance Analytics Anticipate trends, prioritize resources, and continuously improve with real-time analytics.
Predictive Intelligence icon
Predictive Intelligence Simplify and accelerate everyday work with built-in machine learning.
CMDB icon
Configuration Management Database Gain visibility into your IT environment and make better decisions.
Employee Center icon
Employee Center Offer a single, unified portal for service delivery across the enterprise.
Service Catalog icon
Service Catalog Drive greater self-service by delivering a wide range of products and services through a modern, user‑friendly storefront.
Workforce Optimization icon
Workforce Optimization Manage teams effectively with real-time visibility into agent scheduling and performance.
Process Optimization icon
Process Mining Optimize process flows to streamline work and improve outcomes.

Knowledge Hub

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WHITE PAPER

Ensure service continuity

Learn how certificate inventory and management secure digital environments.

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INFOGRAPHIC

Grow business resilience

Discover 5 CIO priorities to stay resilient in difficult times.

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EBOOK

Continuous improvement

See how AI-driven IT operations management keep enterprises going 24/7.

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EBOOK

The AI advantage

Learn how AI can help you deliver better, faster, and more scalable IT.

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EBOOK

3 recommended approaches

Learn how to automate and optimize between ITSM and ITOM.

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WHITE PAPER

Digital-powered growth

3 steps to unify IT service and operations to scale your business growth.

Get in touch with a specialist

Connect with experts at ServiceNow to explore solutions for delivering cost-effective and scalable technology services.

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