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Americas

United States - Global
Brasil - Português
Canada - Français
América Latina – Español

Asia, Pacific, and Japan

日本 - 日本語
한국 - 한국어
Australia/NZ - English

Europe, Middle East and Africa

United Kingdom - English
DACH - Deutsch
France - Français
Nederland - Nederlands
España - Español
Italia - Italiano

Solutions Areas

Customer experience
Technology excellence
Employee experience
Operational excellence
Hyperautomation and low code

Industry solutions
Value acceleration

Customer experience

Increase customer loyalty and improve your bottom line. Create effortless experiences that bring customers back again and again.

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Solutions

Overview
Enterprise CX

Customer experience

Increase customer loyalty and improve your bottom line. Create effortless experiences that bring customers back again and again.

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Empower the whole company to serve the customer

Automate and streamline work across the enterprise. Unite people, systems and processes to exceed customer expectations.

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Technology excellence

Embrace speed and agility through automation. Differentiate your business with the secure and resilient delivery of technology.

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Solutions

Overview
Automated service ops

Technology excellence

Embrace speed and agility through automation. Differentiate your business with the secure and resilient delivery of technology.

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Automate and optimise technology service operations

Reimagine always-on technology services. Automate service operations to enhance productivity and give employees a superior work experience.

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Employee experience

Keep your hybrid workforce engaged and productive. Make work easier with a unified experience that brings together people, workplaces, processes and technology.

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Solutions

Overview
Employee productivity

Employee experience

Keep your hybrid workforce engaged and productive. Make work easier with a unified experience that brings together people, workplaces, processes and technology.

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Boost employee productivity and engagement

Connect your employees across digital channels. Simplify how they get service, support and information so they can do their best work from anywhere.

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Operational excellence

Deliver long-term, strategic value and reduce risk by connecting your operations. Strengthen common services and meet changing expectations for global business services and ESG impact.

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Solutions

Overview
Global business services
Manage risk and resilience

Operational excellence

Deliver long-term, strategic value and reduce risk by connecting your operations. Strengthen common services and meet changing expectations for global business services and ESG impact.

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Drive efficiencies through global business services

Move global business services up the value chain to expand scope and scale. Automate end-to-end process flows, integrations and back-end systems.

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Manage risk and resilience in real time

Embed risk-informed decisions in your day-to-day work. Gain real-time visibility and drive strategic results with resilient business.

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Hyperautomation and low code

Build apps faster with low code. Embrace hyperautomation to modernise and innovate across the enterprise.

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Solutions

Overview
Low-code app development
Automation and integration

Hyperautomation and low code

Build apps faster with low code. Embrace hyperautomation to modernise and innovate across the enterprise.

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Accelerate innovation with low-code app dev

Spark innovation with more creators and less complexity. Empower citizen developers with low-code tools for building apps at scale.

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Automate and connect anything to ServiceNow

Transform manual tasks and mundane work into digital workflows. Modernise with RPA and integrate modern tools enterprise-wide to increase output and business results.

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Education

Modernise learning to create amazing experiences for all.

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Industries

Education
Energy and Utilities
Financial Services
Government
Healthcare and Life Sciences
Manufacturing
Retail
Service Providers
Telecommunications, Media, and Technology

Education

Modernise learning to create amazing experiences for all.

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Energy and Utilities

Automate critical operations to provide highly available, reliable services.

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Financial Services

Create seamless experiences for customers and agents with compliance.

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Government

Enable better decision-making to deliver optimised government services.

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Healthcare and Life Sciences

Deliver better outcomes now and into the future with health IT.

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Manufacturing

Set a new standard for manufacturing with truly connected operations.

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Retail

Digitise and automate workflows to enhance the customer experience, online and in-store.

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Service Providers

Develop innovative solutions with a modern service provider platform.

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Telecommunications, Media and Technology

Scale and support operations with end-to-end digital workflows.

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ServiceNow Impact

Speed ROI with ServiceNow Impact. Get a personalised value acceleration solution that boosts your expertise and transforms your digital journey.

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ServiceNow Impact

Featured Capabilities

Admin Center

ServiceNow Impact

Speed ROI with ServiceNow Impact. Get a personalised value acceleration solution that boosts your expertise and transforms your digital journey.

Learn More

Featured Capabilities

Admin Center

Workflows

Technology Workflows
Employee Workflows
Customer Workflows
Creator Workflows

All Products and Solutions

Technology Workflows

Build the future of IT with digital workflows on a single, unified platform. Connect your enterprise and modernise operations to transform your business.

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Products

Overview of Technology Workflows
IT Service Management
IT Operations Management
ServiceNow Cloud Observability
Strategic Portfolio Management
Application Portfolio Management
IT Asset Management
Enterprise Asset Management
Clinical Device Management
Security Operations
Governance, Risk and Compliance
Third-party Risk Management
Telecommunications Network Inventory
Telecommunications Service Operations Management
Operational Technology Management

Featured solutions

Employee portal
ESG solutions

Technology Workflows

Build the future of IT with digital workflows on a single, unified platform. Connect your enterprise and modernise operations to transform your business.

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Featured solutions

Employee portal
ESG solutions

IT Service Management

Transform the impact, speed and delivery of IT. Provide resilient services that increase productivity and create amazing experiences wherever your employees work.

Learn More View Demo

Featured Capabilities

Change Management
Virtual Agent chatbot
Predictive Intelligence machine learning
Workforce Optimisation
Process Mining

IT Operations Management

Deliver proactive digital operations with AIOps. Use insights and automation to predict issues, reduce user impact, and streamline resolutions.

Learn More View Demo

Featured Capabilities

Discovery
Service Mapping
Predictive AIOps
Cloud Management
CMDB

ServiceNow Cloud Observability

Gain insights to detect and respond to changes in cloud-native applications. Navigate easily from effect to cause. Formerly Lightstep.

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Strategic Portfolio Management

Gain the insights you need to move from strategy to business outcomes in a constantly changing world. This product was formerly known as IT Business Management (ITBM).

Learn More View Demo

Featured Capabilities

Project Portfolio Management
Agile Development
Demand Management
Resource Management

Application Portfolio Management

Align your apps with business strategy. Reduce risk and lower costs while accelerating cloud adoption.

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IT Asset Management

Take control of your IT assets. Automate the end-to-end lifecycle for software, hardware and cloud assets to optimise costs while reducing risk.

Learn More View Demo

Featured Capabilities

Software Asset Management
Hardware Asset Management
Asset Management
Cloud Insights

Enterprise Asset Management

Control CapEx and OpEx, minimise risk, and automate the full asset lifecycle.

Learn More View Demo

Clinical Device Management

Automate device lifecycles on a single, proven platform. Strengthen security and resilience, protect your investments, and deliver outstanding patient care.

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Security Operations

Identify, prioritise and respond to threats faster. Connect existing security tools with a security orchestration, automation and response engine to quickly resolve incidents.

Learn More View Demo

Featured Capabilities

Security Incident Response
Vulnerability Response

Governance, Risk and Compliance

Manage risk and resilience in real time. Embed risk-informed decisions into daily work across the enterprise for improved business resilience.

Learn More View Demo

Featured Capabilities

Business Continuity Management
Risk Management
Operational Risk Management
Policy and Compliance Management

Third-party Risk Management

Reduce risk, protect your brand, and improve organizational resilience and compliance enterprise-wide. Take control of the third-party risk lifecycle.

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Telecommunications Network Inventory

Consolidate network inventory and enable lifecycle automation for resources and services on a single platform. 

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Telecommunications Service Operations Management

Proactively monitor the health of your networks and services to prevent downtime. Streamline your response with machine learning and advanced analytics.

Learn More View Demo

Operational Technology Management

Safeguard operational technology (OT) systems with digital workflows that respond quickly to threats. Improve resilience and uptime with a single system of action.

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Employee Workflows

Create connected, engaging employee experiences. Motivate your workforce and make it easy for employees to get what they need, when they need it.

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Products

Overview of Employee Workflows
HR Service Delivery
Workplace Service Delivery
Employee Growth and Development
Health and Safety
Legal Service Delivery
Sourcing and Procurement Operations
Supplier Lifecycle Management

Featured solutions

Employee portal
Safe workplace
Digital workplace services
ESG solutions
Employee journeys

Employee Workflows

Create connected, engaging employee experiences. Motivate your workforce and make it easy for employees to get what they need, when they need it.

Learn More

Featured solutions

Employee portal
Safe workplace
Digital workplace services
ESG solutions
Employee journeys

HR Service Delivery

Deliver the right experience to employees anywhere. Improve productivity by streamlining the employee service experience with intelligent workflows.

Learn More View Demo

Featured Capabilities

Case and Knowledge Management
Employee Centre
Enterprise Onboarding
Employee Journey Management
Now Mobile app

Workplace Service Delivery

Provide modern digital experiences for employees. Enable the new world of hybrid work and support a safe working environment.

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Employee Growth and Development

Identify and address emerging talent needs. Use AI-driven skills intelligence and guided actions to grow and develop your people.

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Health and Safety

Create a strong safety culture by supporting employee health. Equip teams with tools to automate incident reporting and investigation.

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Legal Service Delivery

Deliver legal services for your enterprise at the speed of the business. Modernise legal operations to make faster decisions and increase productivity.

Learn More View Demo

Sourcing and Procurement Operations

Connect processes end to end. Streamline procurement for employees, boost productivity and enable work team efficiencies across the enterprise.

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Supplier Lifecycle Management

Transform the management of your suppliers with digital experiences for onboarding and collaboration.

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Customer Workflows

Go beyond traditional CRM and field service. Drive customer loyalty with connected digital workflows that automate work across departments.

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Products

Overview of Customer Workflows
Customer Service Management
Field Service Management
Financial Services Operations
Telecommunications Service Management
Order Management
Order Management for Technology Providers
Order Management for Telecommunications
Technology Provider Service Management
Healthcare and Life Sciences Service Management
Public Sector Digital Services

Featured solutions

ESG solutions
Vaccine management

Customer Workflows

Go beyond traditional CRM and field service. Drive customer loyalty with connected digital workflows that automate work across departments.

Learn More

Featured solutions

ESG solutions
Vaccine management

Customer Service Management

Improve service operations and engage customers. Bring front, middle and back offices together to proactively address issues and automate common requests.

Learn More View Demo

Featured Capabilities

Knowledge Management
Virtual Agent chatbot
Workforce Optimisation
Process Mining
Task Intelligence

Field Service Management

Boost customer satisfaction with efficient field service management. Connect field service with other teams and mobile tools to quickly respond to and prevent issues.

Learn More View Demo

Featured Capabilities

Dispatcher Workspace
Dynamic Scheduling
Schedule Optimisation
Inventory Management
Asset and Cost Management

Financial Services Operations

Unite your front, middle and back offices. Provide efficient, resilient financial services operations for enhanced customer and employee experiences.

Learn More View Demo

Telecommunications Service Management

Connect your telecom operations—from the network to the customer—on a single platform. Enable CSPs to enhance customer care and automate service assurance.

Learn More View Demo

Order Management

Connect the ordering lifecycle from order capture to fulfilment. Drive efficiencies and create effortless experiences for your customers.

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Order Management for Technology Providers

Streamline order management to accelerate revenue and deliver personalised experiences, all while capitalising on everything-as-a-service (XaaS).

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Order Management for Telecommunications

Scale order management to take on modern telecom opportunities and build for customer success. Speed new products to market and quickly turn services into revenue.

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Technology Provider Service Management

Elevate the experience for your XaaS customers with AI-powered self-service and proactive care. Make work flow across teams and the value chain.

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Healthcare and Life Sciences Service Management

Create consumer-grade healthcare experiences and stay focused on patients through improvements to operational performance. Increase agility across the organisation.

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Public Sector Digital Services

Digitise, modernise and speed up the delivery of government services. 

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Creator Workflows

Build digital workflow apps fast with a low-code platform. Quickly scale across the enterprise to create intuitive, connected experiences users love.

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Products

Overview of Creator Workflows
App Engine
Automation Engine
Integration Hub
Manufacturing Connected Workforce
ServiceNow Store

Featured solutions

ESG solutions
Citizen development programme

Creator Workflows

Build digital workflow apps fast with a low-code platform. Quickly scale across the enterprise to create intuitive, connected experiences users love.

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Featured solutions

ESG solutions
Citizen development programme

App Engine

Reimagine every process as a digital workflow. Empower developers and builders of all skill levels to create low-code workflow apps fast.

Learn More View Demo

Featured Capabilities

App Engine Studio
Studio IDE
Mobile app development
Delegated Development
Source Control & CI/CD

Automation Engine

Automate and connect anything to ServiceNow. Unify your approach to hyperautomation with API integration and robotic process automation.

Learn More

Featured Capabilities

Automation Centre
RPA Hub

Integration Hub

Reduce cost and complexity for ServiceNow integrations. Quickly connect workflows to critical business systems and simplify cross-enterprise automation.

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Featured Capabilities

Spokes
Process Automation Designer
Flow Designer

Manufacturing Connected Workforce

Unlock worker productivity by streamlining and digitising standard operating procedures and enabling shared knowledge across the enterprise.

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ServiceNow Store

Tap into ISV innovation. Choose from 500+ certified, ready-to-use apps and integrations available now in the ServiceNow Store.

Learn More

Featured Apps

Vaccination Status
Safe Workplace Suite Professional
Vaccine Administration Management

All Products and Solutions

Simplify the way you work. Deliver great experiences and enhance productivity with powerful digital workflows across all areas of your business.

Browse All

All Products and Solutions

All Products and Solutions

Simplify the way you work. Deliver great experiences and enhance productivity with powerful digital workflows across all areas of your business.

Browse All

Now Platform

The platform for digital business delivers unmatched opportunity. Built for a fast-changing world, the Now Platform® connects people and data for greater productivity and innovation.

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What's new in the Vancouver release

Drive growth and reduce costs by using generative AI across every corner of your business.

View Latest Release

How it works

Overview
Latest release
AI and analytics
App development
Cloud security
Integrations
Trust and security
ServiceNow Store

Latest innovations

Generative AI
Intelligent chatbot
Performance analytics
Configurable workspaces
Zero trust security

What's new in the Vancouver release

Drive growth and reduce costs by using generative AI across every corner of your business.

View Latest Release

Customers

Make the most out of your ServiceNow investment. Explore valuable resources to drive business outcomes and achieve success faster.

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The Now Platform Vancouver release has arrived!

Get the support and tools you need for every step of your upgrade journey.

View Upgrade Info

Customer success

Case studies
Customer Success Center
Training and certification
Services
Extend Value

Customer support

Support
Product documentation
Developer portal
Community

The Now Platform Vancouver release has arrived!

Get the support and tools you need for every step of your upgrade journey.

View Upgrade Info

Events

Connect with visionaries from around the world. Gain new ServiceNow skills and fresh insights into the power of digital transformation.

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Transform your business at World Forums

Our free one-day event kicks off in October. Join us for innovative speakers and breakout sessions, focused on helping you bring intelligence to every corner of your business.

Global events

Event calendar
Knowledge
World Forums

Virtual events

Live webinars
On-demand webinars
Live demos
Platform release broadcast

Transform your business at World Forums

Our free one-day event kicks off in October. Join us for innovative speakers and breakout sessions, focused on helping you bring intelligence to every corner of your business.

About ServiceNow

The world works with ServiceNow. We believe in the power of technology to reduce complexity and make the world a better place for all of us.

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Grow your skills and RiseUp with ServiceNow

Rise up and join the digital revolution. Help fill the need for people with ServiceNow expertise.

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Grow your skills and RiseUp with ServiceNow

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Solutions
Hyperautomation and low code

Automate and connect anything to ServiceNow.

Make work flow seamlessly. Connect systems across the enterprise and automate mundane tasks so your teams can do the work they love.

Get Analyst Report

Watch Video

Connect modern and legacy systems to ServiceNow.

Automate and connect anything to ServiceNow.

Capabilities
Customers
Products
Resources
Get Started

Integration and robotic process automation (RPA)

Transform business performance with automation. Optimise process efficiency and make work flow seamlessly.

Read Report

ServiceNow connected to modern and legacy apps

Connect anything to ServiceNow

Increase the impact of your cross‑enterprise workflows by connecting any application or data. Connect people, processes and apps to enhance the value of your ServiceNow investment.

Automate mundane, repetitive tasks

Transform the way you work with automation. Tackle low‑level, manual UI‑centric tasks with RPA to free up time, enhance productivity and delight employees.

Read White Paper

Optimise processes

Modernise legacy processes with hyperautomation. Accelerate citizen automation for any skillset with complete, connected, low‑code automation capabilities–all in one platform.

Read Blog

You’re in good company

See how organisations like yours are turning to ServiceNow to solve their business challenges.

See All Stories

Learn More

UTILITIES

Yarra Valley Water digitalizes registration processes

Yarra Valley Water delivers a unified employee experience.

Learn More

The power of the
Now Platform®

Tackle the full hyperautomation lifecycle with a simple, straight-forward approach. Benefit from the use of familiar tools deployed on the Now Platform.

Explore Platform

Flow Designer Automate business processes as digital workflows across departments, apps and systems.

Process Automation Designer Build and manage multiple complex workflows with no-code playbooks.

Virtual Agent Intercept and resolve issues faster with an intelligent chatbot that understands simple, human language.

Service Catalogue Drive greater self-service by delivering a wide range of products and services through a modern, user‑friendly storefront.

Process Optimization Optimise process flows to streamline work and improve outcomes.

Automation Discovery Identify ways you can increase operational efficiency using ServiceNow automation applications.

Performance Analytics Anticipate trends, prioritise resources and continuously improve with real-time analytics.

Featured resources

Watch Now

VIDEO

Hyperautomation on a Single Platform

Learn about our unique approach to hyperautomation.

Watch Now

Read White Paper

WHITE PAPER

Hyperautomation

Find out how to keep people at the centre of hyperautomation.

Read White Paper

Read Brief

Solution Brief

Automation Engine

Native RPA and integration for ServiceNow.

Read Brief

Speak with a pro

Connect with experts at ServiceNow to explore solutions for accelerating automation across the enterprise.

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Automate and connect anything to ServiceNow.

Automate and connect anything to ServiceNow.

Integration and robotic process automation (RPA)

Transform business performance with automation. Optimise process efficiency and make work flow seamlessly.

Connect anything to ServiceNow

Automate mundane, repetitive tasks

Optimise processes

You’re in good company

UTILITIES

Yarra Valley Water digitalizes registration processes

Featured products

Automation Engine

App Engine

The power of the Now Platform®

Featured resources

VIDEO

Hyperautomation on a Single Platform

WHITE PAPER

Hyperautomation

Solution Brief

Automation Engine

Speak with a pro

Connect with experts at ServiceNow to explore solutions for accelerating automation across the enterprise.

The power of the
Now Platform®