Drive customer loyalty with connected digital workflows. Go beyond traditional CRM and field service.
Improve retention with efficient service. Empower customers with personalised self‑service and give agents visibility to anticipate customer needs.
Automate processes across front, middle and back offices with digital workflows. Analyse performance to optimise operations and monitor customers’ services to prevent downtime.
The positive impact on our operations has been extraordinary. We’ve reduced daily ticket volumes by 41% by fixing problems before they occur.
Scott Thomson
VP, Technical Customer Services, Rogers Communications Inc.