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Field Service Management
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Break down silos, automate workflows, and streamline processes. Reduce costs and increase revenue while you minimize efforts for your customers and employees.

Make field service your strategic differentiator.

Drive value with field service

Customer service and field service real-time integration

Connect processes

Improve deflection rates for dispatches and break down silos with integrated field and customer service connected to the rest of the business.

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Assign jobs to the right resources & automate work orders

Increase scheduling efficiency

Assign jobs to the right resources based on territories and priorities. Automate the scheduling and dispatching of work orders and simplify exception management.

Learn How
Field Service Management improves workforce efficiency

Improve workforce management

Optimize resources for work requirements and demand. Improve shift planning, scale operations with third parties, and simplify managing crews.

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Streamline inventory management for the field

Empower technicians

Equip technicians with what they need to complete jobs on the first visit. Reduce administrative burdens with mobile debrief and streamline inventory management for the field.

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Field Service Management improves service delivery

Enhance service delivery

Gain insights from data, identify trends, and remove bottlenecks. Power workflows with AI and machine learning, and make data actionable through third-party system integration.

View Webinar

Drive value with field service

Customer service and field service real-time integration

Connect processes

Improve deflection rates for dispatches and break down silos with integrated field and customer service connected to the rest of the business.

View Webinar
Assign jobs to the right resources & automate work orders

Increase scheduling efficiency

Assign jobs to the right resources based on territories and priorities. Automate the scheduling and dispatching of work orders and simplify exception management.

Learn How
Field Service Management improves workforce efficiency

Improve workforce management

Optimize resources for work requirements and demand. Improve shift planning, scale operations with third parties, and simplify managing crews.

Get Data Sheet
Streamline inventory management for the field

Empower technicians

Equip technicians with what they need to complete jobs on the first visit. Reduce administrative burdens with mobile debrief and streamline inventory management for the field.

View Webinar
Field Service Management improves service delivery

Enhance service delivery

Gain insights from data, identify trends, and remove bottlenecks. Power workflows with AI and machine learning, and make data actionable through third-party system integration.

View Webinar

Don’t just take our word for it

See how companies like yours use Field Service Management to deliver exceptional customer service experiences in the field.

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TECHNOLOGY

Reduced travel times and carbon footprints

Xerox focuses on a better field service experience for customers—and employees.

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Read Story
TECHNOLOGY

97% satisfaction rate

Scheidt & Bachmann creates a single service management tool.

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RETAIL

Faster repairs in stores

Carrefour resolves store equipment issues quickly with its inventive Click & Repair app.

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TECHNOLOGY

Real-time information sharing

Telent improves critical assets availability with customer systems integration and real-time data.

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Capabilities that scale with your business

Field Service Management groups key applications and capabilities into scalable packages that can grow with you as your needs change.

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Now Assist

Accelerate productivity with generative AI experiences on the Now Platform.

 
 

Schedule Optimization

Automate scheduling to increase productivity across your field resources.

 
 

Field Service Territory Planning

Manage field service tasks and technicians through a modern, configurable interface.

 
 

Asset and Cost Management

Track locations, stock, and history for inventory and parts in a single repository.

 
 

Process Mining

Improve outcomes by optimizing process flows to streamline work.

 
 

Workforce Optimization

Manage teams effectively with real-time visibility into agent scheduling and performance.

 
 

Dynamic Scheduling

Automatically schedule the best person for the task with the right equipment.

 
 

Dispatcher Workspace

Manage field service tasks and workers in a modern, configurable interface.

 
 

Mobile Agent

Make it easy for workers to manage tasks, locations, and inventory on the go.

 
 

Planned Maintenance

Schedule maintenance automatically based on time and usage to keep assets up and running.

 
 

Virtual Agent

Resolve issues fast and scale your organization with intelligent chatbots.

 
 

Continual Improvement Management

Initiate and track improvements to drive new levels of service efficiency.

 
 

Predictive Intelligence

Use machine learning to make recommendations and improve efficiency.

 
 

Performance Analytics

Analyze trends with KPIs, metrics, and dashboards for field service.

 
 

Field Service Contractor Management

Track and manage work assigned to third-party contractors.

 
 

Capacity and Reservations Management

Plan work distribution for your internal and external teams.

 
 

Field Service Crew Operations

Simplify the process of managing technician teams and complex work orders.

 
 

Field Service Multi-Day Task Scheduling

Define, schedule, and visualize long cycle work effectively.

 
 

Inventory Management

Source and track field service parts easily so technicians have what they need.

 
 

Equipment Scheduling

Simplify the task of scheduling specialized tools and equipment.

 
 

Task Bundling

Consolidate multiple work order tasks into a single bundle for scheduling.

 
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Built on the Now Platform®

Field Service Management includes powerful platform capabilities so you can quickly improve your customer experience.
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Laptop with single data model
Modern mobile experiences Keep users informed and engaged anytime, anywhere with intuitive mobile apps.
Ideas based on intelligence
Intelligent automation Supercharge your workflows with machine learning and AI-powered experiences.
Collect, manage, and share knowledge
Knowledge management Promote self-service with a single source for knowledge across the organization.
Automate work across departments with customer workflows

Reimagine the customer experience

Scale service operations and increase customer satisfaction with connected digital workflows that automate work across departments.

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Resources

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View Upcoming Events
Analyst Reports
Analyst Reports
Webinars
Webinars
Ebooks
Ebooks
Topics
Topics

Choose a package

Find the Field Service Management package that works for your business.

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Standard

(8)
  • Dispatcher Workspace
  • Dynamic Scheduling
  • Mobile Agent
  • Asset Management
  • Planned Maintenance
  • Inventory Management
  • Cost Management
  • Field Service Contractor Management
  • Field Service Territory Planning
  • Capacity and Reservations Management
  • Field Service Crew Operations
  • Task Bundling
  • Field Service Multi-Day Task Scheduling
  • Continual Improvement Management
  • Performance Analytics
  • Predictive Intelligence
  • Virtual Agent
  • Schedule Optimization
  • Now Assist for Field Service Management
  • Process Mining
  • Workforce Optimization

Professional

(18)
  • Dispatcher Workspace
  • Dynamic Scheduling
  • Mobile Agent
  • Asset Management
  • Planned Maintenance
  • Inventory Management
  • Cost Management
  • Field Service Contractor Management
  • Field Service Territory Planning
  • Capacity and Reservations Management
  • Field Service Crew Operations
  • Task Bundling
  • Field Service Multi-Day Task Scheduling
  • Continual Improvement Management
  • Performance Analytics
  • Predictive Intelligence
  • Virtual Agent
  • Schedule Optimization1
  • Now Assist for Field Service Management
  • Process Mining
  • Workforce Optimization

Enterprise

(21)
  • Dispatcher Workspace
  • Dynamic Scheduling
  • Mobile Agent
  • Asset Management
  • Planned Maintenance
  • Inventory Management
  • Cost Management
  • Field Service Contractor Management
  • Field Service Territory Planning
  • Capacity and Reservations Management
  • Field Service Crew Operations
  • Task Bundling
  • Field Service Multi-Day Task Scheduling
  • Continual Improvement Management
  • Performance Analytics
  • Predictive Intelligence
  • Virtual Agent
  • Schedule Optimization
  • Now Assist for Field Service Management2
  • Process Mining
  • Workforce Optimization

1 Schedule Optimization is available as an add‑on to the Professional Package for an additional cost.
2 Now Assist is not included as part of the core package unless purchased in addition to the product.
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