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Digital transformation helps government agents do more

Focus on what matters most in government

Connect work seamlessly, to make life better and improve services for customers.

Transform the future of government service delivery to be seamlessly interconnected, faster and secure for more personalised employee and customer experiences.

We’re all in this together.

We’re here to serve your agency

Improve efficiency and engagement with a secure cloud platform.

Federal Government

Increase efficiency, simplify processes, and meet your mission requirements.

State and Local Government

Streamline operations, engage citizens, and empower employees.

Don’t just take our word for it

See how agencies like yours are succeeding with ServiceNow.

Digitised recruitment for disaster response

See how NSW RFS digitised their volunteer application system, making it easier to manage and grow their force of 75,000 volunteers.

Transforms employee experience to deliver better outcomes

NZ Corrections digitised ten core processes across the employee lifecycle – providing the efficiency, consistency, and visibility needed to improve services.

Seamless experiences for buyers and sellers

Learn how the DTA has transformed government ICT procurement with the award winning BuyICT platform.

Featured resources

ANALYST REPORT

How digitally ready are governments in 2023?

Explore Intermedium’s 2023 Digital Government Readiness Indicator Report on Australia and New Zealand governments.

EBOOK

Elevate customer experience while reducing costs to serve

Perceptions of poor customer service and experience do not need to persist. It is possible to optimise your teams and systems for excellent customer service.

WHITE PAPER

From Complexity to Compliance: Automating Essential Eight Maturity and Beyond

Government cyber security teams are under immense pressure due to the growing volume, variety and sophistication of cyber attacks harming citizens and putting agency reputations at risk.

WHITE PAPER

Driving innovation in government with a single platform

Governments should reflect contemporary customer expectations and ways of doing business to meet the growing demands.

PRESS RELEASE

DISR improves corporate services for 4k+ employees

Department of Industry, Science and Resources has successfully implemented the ServiceNow Protected Platform.

WHITEPAPER

Accelerate digital transformation with the ServiceNow Protected Platform

A secure platform for protected level data.

INFOGRAPHIC

Design better experiences, for better outcomes in government

To optimise employee and customer experiences and boost performance, agencies need to rethink total experience.

BLOG

Governments need a Total Experience model for service delivery

What it takes to build an experience-led agency.

BLOG

Tech to Restore Trust

The future of citizen services.

BLOG

Organisations need responsible AI

With AI pervasive across work and life, building trust in its use is a business imperative.

INFOGRAPHIC

Government Resilience – The Great Digital Reboot

Here’s how government can act now to deliver connected customer experiences.

BLOG

How secure tech improves public service delivery in Australia

Agencies must align the need for rapid digital transformation with critical security and compliance requirements.

BLOG

How Australia can elevate government customer experience

Connecting teams through technology and enabling data sharing can give governments a 360-degree view of the citizen experience.

Join one of our events

ServiceNow Event

Now Platform Tokyo Release Broadcast

Sign up for the Now Platform Tokyo release broadcast and hear how easy it is to innovate faster.

SERVICENOW EVENT

Knowledge 2023

Explore new ideas, expand your knowledge, and engage with experts who’ll help accelerate your digital transformation experience.

Get in touch with pros and peers

Connect with experts at ServiceNow and other champions in the government community to discuss industry challenges and how to unlock your potential.

Explore more:    ITSM   AIOps   Customer Service