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HR Service Delivery (HRSD)

Strengthen employee productivity with enterprise workflows that reach across any digital channel. Deliver unified work experiences from anywhere and see more ROI.

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HR SERVICE DELIVERY

Built on the Now Platform

HR Service Delivery (HRSD) includes powerful platform capabilities so you can optimize processes and deliver great experiences. Transform your business with a single, unifying platform for digital business.

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HR SERVICE DELIVERY

Role-based apps for HR Service Delivery

Add continuous value to the business, no matter what hat you wear. Find cost reductions and efficiencies across your organization while you innovate and improve HR services.

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HR SERVICE DELIVERY

Dig deeper into HR Service Delivery

Discover more about HRSD and how you can deliver the right experience to employees anywhere while boosting productivity with enterprise-wide, intelligent workflows.

HR SERVICE DELIVERY

Packages and pricing

Get the tools you need most with the package that meets your business needs and goals. Then put them to work, delighting your teams and everyone in your organization receiving IT services.

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Get Data Sheet

Boost productivity and operational efficiency with a unified employee experience platform. Scale service delivery solutions across IT, HR, workplace services, and legal.

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Get Gartner Report

Provide great experiences that identify top employee needs and deliver on them. See how ServiceNow HRSD compares with other integrated HRSM solutions.

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See Latest Release

Create better, smarter experiences for the changing world of work. Unlock the potential that hyperautomation can have on HR and your entire organization—all on one platform.

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Simplify access to services

Scalable services and support for employees happens when you transform complex business processes. Then focus on improving operational efficiency using simplified workflows.

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Engage employees anywhere

To keep pace, employees need information and services fast—sometimes on the go. Streamline their self-service and support with embedded experiences across any digital channel.

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Support hybrid work

Digital workflows and automation can transform nearly any organization. Deliver a unified employee experience that supports flexible work and strengthens productivity.

Find Out How

Featured apps and capabilities for HR Service Delivery

Employee Center

Provide a single, unified portal for service delivery across the enterprise.

Now Assist

Accelerate productivity with generative AI experiences on the Now Platform.

Employee Journey Management

Build complete workflows to support employees through complex moments.

Issue Auto Resolution

Use AI-powered automation to solve routine employee requests quickly.

Case and Knowledge Management

Standardize documentation, interactions, and fulfillment of employee requests.

Now Mobile

Find answers, get help, and make requests across departments from a single, native mobile app.

HR Agent Workspace

Connect HR teams to the information they need fast, in a personalized workspace.

Virtual Agent

Resolve issues fast with an intelligent chatbot that understands simple, human language.

Universal Request

Provide a unified employee service experience and improve agent collaboration.

Performance Analytics

Anticipate trends, prioritize resources, and continuously improve with real-time analytics.

Predictive Intelligence

Simplify and accelerate everyday work with built-in machine learning.

Employee Document Management

Provide a secure, unified view of employee documents, from hire to retire.

Employee Relations

Manage sensitive employee requests and cases with care.

Alumni Service Center

Stay connected and engaged with your former employees.

Process Mining

Improve outcomes by optimizing process flows to streamline work.

Workforce Optimization

Manage teams effectively with real-time visibility into agent scheduling and performance.

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Do more with HR Service Delivery

Combine HRSD with other products and apps to create a powerhouse employee experience platform. Keep your hybrid workforce engaged and productive.

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“With ServiceNow HRSD, employees could submit their COVID-19 questions in one place and have them addressed quickly.”

Beverly Hill

Manager, HR Service Delivery

Read Case Study See All Case Studies

Explore further

Dive in to overview articles on a variety of topics related to HR Service Delivery.

How to get pricing

Learn about pricing and options for HRSD, as well as the value you can realize. Reach out to get guidance from a ServiceNow expert.

Let’s Talk Choose Package

Talk to an expert

Connect with us to start creating experiences that build loyalty and improve the bottom line.

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Discover the Now Platform®

The Now Platform is ServiceNow’s powerful cloud application platform. It lets you link real-time data with activities, tasks, and processes to achieve better work outcomes.

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Actionable insights

Get work done faster with AI-powered experiences. Give everyone in your organization the info they need to make smarter decisions and improve business processes.

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Automated business processes

Connect teams with end-to-end digital workflows. Remove bottlenecks by automating manual processes with a simple, drag-and-drop interface.

View Flow Designer Get Infographic

Intelligent automation

Automate onboarding and other routine HR tasks. Supercharge your workflows with machine learning and AI-powered experiences.

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Security lives at the center of all we do

Data security is critical to your business. The Now Platform arms you with the tools and processes you need to improve your security posture. We also help you adhere to regulatory compliance to keep sensitive data safe.

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Certified integrations

Integrate with authentication software, and productivity tools.

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Request electronic signatures through the Adobe Sign service.

Adobe

Provide HR systems with the ability to request electronic signatures.

DocuSign

Integrate Oracle HCM and HRSD to create engaging experiences for employees.

Oracle

Synchronize employee profiles and to-dos with the SuccessFactors service.

Oracle

Simplify and accelerate how you integrate with Workday Learning.

Oracle

Talk to an expert

Connect with us to start creating experiences that build loyalty and improve the bottom line.

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Chief HR officer

Inspire and execute HR strategies that help boost workforce performance and deliver a superior employee experience. Set the agenda for workplace culture and the required systems and processes that support it.

Employee Center

Engage employees and improve the manager experience through a unified portal.

Employee Journey Management

Build complete workflows across the enterprise to support employee journeys.

Now Platform®

Digitize your entire business, deliver next-generation experiences, and accelerate innovation at scale.

VP of HR

Partner with internal organizations to understand employees’ needs and expectations. Drive digital transformation for HR to improve employee productivity, increase retention, and optimize efficiency.

Employee Center

Track the impact of employee experience initiatives and improvements.

Employee Journey Management

Empower managers to support employees and drive the productivity of their hybrid workforce from anywhere.

Case and Knowledge Management

Standardize documentation, interactions, and fulfillment of employee requests.

Director of HR operations

Deliver end-to-end HR services economically at scale. Standardize and automate processes for greater efficiency and business value. Use real-time data to continually improve and expand employee services.

Employee Center

Keep managers engaged with teams and equip them to better support employees.

Case and Knowledge Management

Gain visibility into employee inquiries and requests to help guide service improvements.

Process Mining

Strengthen efficiencies by analyzing and improving HR workflow processes.

Head of employee experience

Set the overall employee engagement strategy. Work with cross-functional teams to foster an environment in which employees feel valued and connected. Use technology to raise employee engagement and efficiency.

Employee Center

Give employees a unified portal to easily get help from HR, IT, facilities, and other departments.

Employee Journey Management

Capture and take action on feedback, gain insight, and improve the employee experience.

Virtual Agent

Resolve issues faster and support employees 24/7 with intelligent chatbots.

Talk to an expert

Connect with us to start creating experiences that build loyalty and improve the bottom line.

Contact Us

Featured resources

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Video

The Power of HRSD with HCM
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Data Sheets
Infographics
Solution Briefs

What the industry experts are saying

Learn why employee experience platform software is being considered a must-have for HR and IT leaders to drive the future of work.

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Look who’s winning with ServiceNow

See how other companies use HR Service Delivery to deliver great employee experiences.

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UCI transforms the employee experience with one-stop access to HR and payroll services.

Read Story
Read Story

Delta Air Lines innovates to support its employees through the pandemic.

Get Case Study
Get Case Study

Saab uses automated onboarding to deliver an engaging new-hire experience.

Learn Details
Learn Details

Spectrum Health unifies the employee experience across HR and IT.

Find Out How
Find Out How

Explore further

Dive in to overview articles on a variety of topics related to HR Service Delivery.

Talk to an expert

Connect with us to start creating experiences that build loyalty and improve the bottom line.

Contact Us

Discover the business value

Use our interactive calculator to project the value your organization can achieve from a ServiceNow solution. Envision the solution’s impact and estimate potential savings you could realize for your company.

Calculate Value

Choose a package

Find the HRSD package that works for your business.

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Professional

For teams and companies that need to manage HRSD and deliver effectively.

Innovate using these foundational apps and features:

  • Case and Knowledge Management
  • Now Mobile
  • HR Agent Workspace
  • Mobile Agent
  • Universal Request
  • Employee Relations
  • Employee Center1
  • Performance Analytics
  • Virtual Agent
  • Predictive Intelligence
  • Manager Hub2
  • Now Assist for HRSD3
Enterprise

For strategic partners looking for our HRSD experience to help them meet their goals.

Extend your transformation with additional apps and capabilities, including:

  • Employee Journey Management
  • Enterprise Onboarding and Transitions1
  • Alumni Service Center
  • Now Assist for HRSD3
  • Case and Knowledge Management
  • Now Mobile
  • HR Agent Workspace
  • Mobile Agent
  • Universal Request
  • Employee Relations
  • Employee Center1
  • Performance Analytics
  • Virtual Agent
  • Predictive Intelligence
  • Manager Hub2

1 Available to license separately.

2 Manager Hub is available with Employee Center.

3 Now Assist is not included as part of the core package unless purchased in addition to the product.

Employee Document Management is available as an add-on for purchase in the ServiceNow store; not included in Enterprise.

Accelerate time to value

See how you can get HRSD up and running faster with one of our ServiceNow Impact packages. Our experts and services help you achieve business outcomes fast, boost team skills, and innovate quickly to meet the demands of today’s economic landscape.

Reach ROI Fast

Talk to an expert

Connect with us to start creating experiences that build loyalty and improve the bottom line.

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