The world works with ServiceNow
We believe in the power of technology to make the world work better for everyone. At ServiceNow, we make the things you have to do easier, faster, and more intuitive, so you can focus on the work that matters.
We make workflows smarter
The ServiceNow Research team does both fundamental and applied research to futureproof AI-powered experiences for all users of the Now Platform®. We make workflows smarter, AI workloads more efficient, and are committed to making socially responsible contributions to the AI community. Our innovation is centered on people: helping customers modernize their technology architecture, innovating new business models, improving experiences at work, and driving higher ROI from their technology investments.
Latest Publications
In-Context Learning for Text Classification with Many Labels
. At Conference on Empirical Methods in Natural Language Processing (EMNLP), 2023.
LLM aided semi-supervision for efficient Extractive Dialog Summarization
. At Conference on Empirical Methods in Natural Language Processing (EMNLP), 2023.
MAGNIFICO: Evaluating the In-Context Learning Ability of Large Language Models to Generalize to Novel Interpretations
. At Conference on Empirical Methods in Natural Language Processing (EMNLP), 2023.
Leadership Team
The ServiceNow Research leadership team provides guidance and support for our research teams.
Yoshua Bengio
Research Advisor
Chris Manning
Research Advisor
Christopher Pal
Distinguished Scientist
Stefano Ermon
Research Advisor
Nicolas Chapados
VP of Research
Denis Therien
VP of Research Partnerships
Valérie Bécaert
Sr Director of Research
David Vazquez
Director of Research Programs
We believe AI should be built responsibly
AI should be trustable and governed without compromise to fairness, ethics, accountability, and transparency.
We futureproof AI for all users
In equal measure, we innovate, research, experiment, and de-risk AI technologies to create compelling user experiences of the future and enable the last mile of enterprise digital transformation.
Research Programs
ServiceNow Research Programs future-proof our AI in a rapidly advancing landscape.
AI Solutions typically require models to be trained on vast amounts of labeled data, which is expensive and time-consuming to get. To solve this problem, ServiceNow’s Low Data Learning research focuses on how to efficiently train AI methods using just a few labeled samples, and a wide range of downstream tasks such as language understanding, computer vision, robotic automation, and learning workflows.
Constant change is typical in everyday business. Many decisions are time-sensitive. Effective decision-making is what puts market leaders ahead. ServiceNow’s Human Decision Support research strives to push the boundaries of core AI capabilities, such as causality, forecasting, and planning, so ServiceNow users can make the right decisions at the right time.
Conversational AI Assistants will improve productivity of knowledge workers in all industries. For ServiceNow this means delighted end-users, more productive instance admins, more empowered citizen developers. The Conversational Assistant program trailblazes the conversion of LLMs into competent and reliable assistants. We research and prototype trustworthy assistants that help you achieve your goals with the most appropriate tools.
Research Labs
ServiceNow Labs study a dimension of AI aligned with the future needs of ServiceNow’s commercial offerings.
AI has the potential to accelerate digital transformation across many industries, including financial services, telecoms, manufacturing, healthcare, and government. Our Emerging Technologies Lab aims to find, validate and drive the adoption of enterprise AI technologies that could improve the ways people work – moving research from lab to customer impact.
The AI Trust and Governance Lab guides ServiceNow and its customers in their AI strategy and deployment via governance frameworks and applied research in trustworthiness.
The main goal of this lab is to advance the responsible development of general-purpose AI models, particularly Large Language Models. The lab takes the lead in open-science and open-governance initiatives, such as BigCode, in which it develops large language models from scratch, conducts cutting-edge research on them, and establishes responsible data governance practices for them.
We make the world work better for everyone, together
Research partnerships across industry and academia support the global development of knowledge in AI and ensure that our contributions to ServiceNow are rooted in the most innovative approaches applicable to Enterprise AI.
Join the world-class team that is building intelligent software and smart user experiences to create the future of work, using Machine Learning, Natural Language Processing, Artificial Intelligence, Robotics & more. We encourage diverse teams to explore big ideas and are humbled to be one of the 100 Best Companies to Work For®.
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