Reduces number of IT systems
Increases employee job satisfaction
Enhances IT system transparency
Collaborating with ServiceNow, Novartis was able to simplify its IT systems
Novartis International AG, is a Swiss multinational, employing more than 125,000 people globally. One of the world’s largest pharmaceutical companies, with a vision to be a trusted leader in changing the practice of medicine, it commercializes innovative patented medicines to enhance health outcomes for patients and healthcare professionals.
With a number of different systems to perform vital workflows, came a large amount of complexity. Using ServiceNow, this complexity has been replaced by a robust and transparent system. Time spent on repetitive tasks has been reduced, enabling staff to focus on tasks that deliver the highest value, which in turn has resulted in a more engaged workforce.
Novartis
CUSTOMER
Novartis
HEADQUARTERS
Basel, Switzerland
INDUSTRY
Healthcare
EMPLOYEES
125,000
PRODUCTS
Managing third party risks for a company like Novartis is crucial — we are able to do that better thanks to having a technology that facilitates this whole process for us.
Andrea Orani
Head of Strategy, Human Rights and Third Party Risk Management
ServiceNow IT Service Management
Learn more about the solution that helps Novartis consolidate IT processes