Now Intelligence Work smarter and make better business decisions with AI and analytics on the Now Platform®. Now Intelligence powers automation, optimization, and transformative experiences. View Infographic Watch Video
Now Intelligence Work Smarter Predict Issues Make Better Decisions What’s New Platform
Work smarter and faster Get fast answers and insights with intelligent experiences powered by generative AI.
Taking chat from conversation to resolution Enable customers and employees to get what they need, when they need it. Surface context-aware recommendations and deliver better self-service with conversational AI. See Infographic
Generative AI Empower everyone with Now Assist and accelerate productivity across the enterprise.  Virtual Agent Resolve issues faster and scale your organization with intelligent chatbots. Performance Analytics Anticipate trends, prioritize resources, and continuously improve with real-time analytics. AI Search Provide personalized, relevant, actionable search results to employees and customers.  
With ServiceNow Virtual Agent, we achieved in weeks what we’d been trying to do for a year. Katie Jansons IT Service Manager, The AA Find Out More
Predict issues and automate action Increase productivity and simplify work​ with intelligent automation powered by machine learning.
Enhanced in-platform AI and analytics Automate routine tasks, detect major incidents, and surface insights so your employees can focus on more meaningful work.​
Predictive Intelligence Automate mundane tasks with machine learning so you can focus on the work that matters most. Predictive AIOps Predict and prevent service outages before they impact end users. Automation Discovery Find opportunities to automate workflows and processes with ServiceNow apps. Process Mining Improve outcomes by optimizing process flows to streamline work.
[Predictive Intelligence] is the perfect example of minimizing rework. The content is presented consistently, so it all looks the same to the employees. That’s unmatched. Franck Nkashama Process Architect, Novant Health Find Out More
Make better business decisions Connect AI and analytics to drive intelligent optimization. Get real-time insights to anticipate trends and prioritize resources.
Precision-tuned performance management Realize value quickly with KPIs and dashboards tuned for cross-enterprise workflows. Drive greater visibility, alignment, and continuous improvement with metrics and visualizations.
Process Mining Improve outcomes by optimizing process flows to streamline work. Performance Analytics Anticipate trends, prioritize resources, and continuously improve with real-time analytics. KPI Composer Visually map organizational objectives and business outcomes to key performance indicators. Workforce Optimization Manage teams effectively with real-time visibility into agent scheduling and performance.
What’s new with Now Intelligence WEB PAGE Change the game with generative AI Discover how you can empower everyone and accelerate productivity across the enterprise.  INFOGRAPHIC Go from conversation to resolution Resolve issues autonomously with conversational AI – powered by Now Intelligence. EBOOK Now Intelligence for Dummies® Discover how advanced AI and analytics technologies work together to drive better business outcomes. ARTICLE Return on AI Companies that invest heavily in AI and automation are seeding job and market growth. CASE STUDY Now Intelligence delivers big for UMD The University of Maryland uses Now Intelligence to slash incident resolution times by 75%. ARTICLE Why enterprise AI is starting to pay off Learn how machine and human intelligence work in concert to deliver empowering digital experiences. ARTICLE From chatbots to digital personal assistants See how digital personal assistants (DPAs) will transform organizations.
Powered by the Now Platform Bring the power of native AI to your organization. With Now Intelligence, you can automate workflows, unify experiences, and augment intelligence from a single platform. Explore Platform See Latest Release
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