Create an effortless experience across the order lifecycle by connecting people, systems and workflows on one platform.
Supercharge growth and increase efficiency.
Unite your order management
Grow revenue
Give agents and customers deep visibility into the order lifecycle. Let agents place orders for customers and let both agents and customers see the details and status of an order.
Improve ops efficiency
Create and automate order tasks with workflows to reduce fulfilment time, meet SLAs and lower costs. Import orders from third-party systems and fulfil them within ServiceNow.
Increase satisfaction
Enable customers with self-service options like order tracking and creating cases when they need help. Reduce customer effort, frustration and contact volume.
Unite your order management
Grow revenue
Give agents and customers deep visibility into the order lifecycle. Let agents place orders for customers and let both agents and customers see the details and status of an order.
Improve ops efficiency
Create and automate order tasks with workflows to reduce fulfilment time, meet SLAs and lower costs. Import orders from third-party systems and fulfil them within ServiceNow.
Increase satisfaction
Enable customers with self-service options like order tracking and creating cases when they need help. Reduce customer effort, frustration and contact volume.
Capabilities that scale with your business
Order Management blends the robust capabilities you need with the convenience of a single platform.
Create listings for multiple product types or bundles that include attributes.
Product Detail Pages
Give agents detailed product descriptions and images on a single page.
Self-Service
Let your customers submit order forms, view details and check status any time.
Agent Order Capture
Capture, monitor and fulfil orders and gain visibility into the full order lifecycle.
Product Catalogue
Define product offerings, specifications, characteristics and options.
Order Capture API
Import and modify orders from third-party systems in ServiceNow.
Price Lists
Define multiple price lists and set default list prices for products.
Built on the Now Platform®
Order Management includes powerful platform capabilities so you can manage the order lifecycle, personalise customer care and deliver effortless experiences.