Virtual Agent Make it easy for employees and customers to resolve issues fast and get what they need when they need it. Give them an AI-powered conversational chatbot. Watch Video Get Data Sheet
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Benefits of Virtual Agent Redefine your support experience Provide intelligent exchanges powered by generative AI and automated resolutions to common issues. Provide self-service anytime Let users get resolutions in seconds. No need to wait for an available live agent. See immediate business value Get instant ROI with guided setup, prebuilt conversations, integrations, and configuration tools. Increase deflections and agent productivity Route issues to a chatbot automatically. Reduce call volumes and increase efficiency.
Features of Virtual Agent Get Data Sheet Personalized experiences Delight users with relevant, intelligent, and conversational exchanges powered by generative AI. Conversational interfaces Configure and deploy the look and feel of the chatbot for your organization quickly and easily. Conversation designer Deploy prebuilt conversations or build and test your own custom conversations. Natural language understanding (NLU) Discern everyday language using models fine-tuned for ServiceNow® workflows, which can evolve over time.
Additional features Issue auto resolution Identify user intentions in submitted issues and proactively initiate a conversation for resolution. Conversational analytics Gain insight into user behavior and trends so admins can make quick, informed decisions. Topic recommendations Use machine learning to identify critical topics and add suggested conversations with one click. Multilanguage support Detect and translate conversations dynamically into the end user’s language of choice. NLU model creation Create and fine-tune advanced no-code models. Define intents and map entities to Now Platform data easily. Multiple NLU providers Use our built-in NLU engine or connect IBM Watson Assistant, Microsoft LUIS, or Google DialogFlow. Third-party channel integrations Interact with users on collaboration tools, portals, and apps like Slack and Microsoft Teams. Live agent handoff Transfer conversation history and context to the right agents so they can quickly resolve issues.
Resources See All Resources White Papers 7 Habits for a Highly Effective Chatbot Data Sheets Virtual Agent Ebooks Create Great Customer and Employee Experiences with Virtual Agent Deliver Better Service for Less with Virtual Agent Case Studies AI-enabled Chatbot Helps ASML Employees Get the Best Out of IT Services Novant Health Creates More Time for Patient Care with ServiceNow Corteva Reduces Voice Support Tickets by 50% Now on Now: Virtual Agent on ServiceNow’s HI Service Portal
How to get Virtual Agent Virtual Agent is available with the Now Platform®. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business. Explore Platform View Demo
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